We hope you are delighted with your purchase; however, should you wish to return your order for an exchange or refund, you can contact us by email info@e14lingerie.com our costumer service will respond you ASAP and help you with return instructions and shipping details. Please note we will accept returns sent back within 7 days of receipt of your order.
Please ensure the item(s) are in their original condition and packaging, with all tags attached. We will NOT accept returns on lingerie that has been damaged or worn.
Refunds:
Refunds are processed within 14 working days of receipt to allow for inspection onto the original method of payment (credit card, gift voucher or Paypal account). We cannot facilitate with refunds to a third party. You will receive an email once your order has been refunded
Exchanges:
We only offer size exchanges on the same product. Where available, replacement items will be dispatched within 28 days. If your chosen replacement size is not in stock, you will automatically be refunded and notified by email.
Non-returnable:
Please be advised that, unless faulty, we CANNOT accept returns for hosiery and all bottom products which includes bikini / knicker / brief due to hygiene reasons.
